Politique d’expédition
Don Gear ("we" and "us") operates www.dongear.com ("Website"). By placing an order through this Website you agree to the shipping terms below. Returns and refunds are covered by our Refund Policy, which is the single source of truth for anything return-related.
1. Where we ship from and how fast
All orders are packed and dispatched from our warehouse in the United Kingdom. Orders are dispatched within 1–3 business days of payment. The warehouse operates Monday to Friday, excluding UK public holidays; orders placed over a weekend or holiday are processed on the next business day.
2. Shipping rates and delivery times
We offer standard tracked shipping to the destinations below. Rates are set in US dollars and are converted into your local currency at checkout. Delivery times are estimates in business days from dispatch and exclude customs processing.
| Destination | Shipping cost | Free shipping | Estimated delivery |
|---|---|---|---|
| United Kingdom | $7 | Orders over $100 (about £80) | 2–4 business days |
| United States | $9.95 | Orders over $100 | 5–10 business days |
| Canada & Mexico | $9.95 | Orders over $100 | 6–12 business days |
| Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland) | $10 | Orders over $100 | 4–8 business days |
| Australia & New Zealand | $20 | Orders over $150 | 7–14 business days |
| Asia & South America (Argentina, Brazil, Chile, Hong Kong, Israel, Japan, Malaysia, Peru, Singapore, South Korea, UAE) | $30 | — | 8–20 business days |
The free-shipping threshold is based on the order subtotal after discounts and before shipping and taxes. The exact shipping cost for your order is shown at checkout before you pay. If your country is not listed, we are not currently able to ship to you; email info@dongear.com and we will let you know when that changes.
3. Tracking
As soon as your parcel leaves our warehouse you will receive an email with a tracking link. Tracking updates depend on the carrier and can take up to 24 hours to appear after dispatch. If your parcel has not arrived within the estimated window above, contact us at info@dongear.com and we will open an investigation with the carrier.
4. Taxes and import duties
Prices on the Website are shown before tax. Any applicable VAT or sales tax is calculated and shown at checkout before you pay, based on your delivery address.
Orders delivered outside the United Kingdom may be subject to import duties, customs fees or local taxes charged by the destination country. These are set by your local authorities, are not included in our prices or shipping charges, and are the customer's responsibility. If you refuse to pay duties and the parcel is returned to us, we will refund the value of the goods once the parcel arrives back, less the original shipping charge and any return costs charged to us by the carrier.
5. Stock availability
All orders are subject to stock availability. If an item you ordered turns out to be unavailable, we will contact you to offer a refund for that item or, where possible, to wait for it to be restocked. We will not hold the rest of your order without telling you.
6. Changing your address or cancelling
We can change the delivery address or cancel your order at any time before it has been dispatched. Email info@dongear.com with your order number as soon as possible. Once an order has been dispatched we can no longer change or cancel it; please follow the Refund Policy instead.
7. P.O. boxes and military addresses
We ship to P.O. boxes and military (APO/FPO/DPO) addresses using postal services only. Delivery to these addresses may take longer than the estimates above.
8. Lost or damaged parcels
Parcels are insured against loss and damage in transit. If your parcel arrives damaged, keep the packaging, take photos and contact us within 48 hours of delivery. If your parcel is lost in transit, contact us once the estimated delivery window has passed. In both cases we will send a replacement or issue a full refund as soon as the carrier has confirmed the claim.
9. Faulty or incorrect items
If you receive a faulty item or the wrong item, contact us immediately at info@dongear.com with your order number and photos. We will arrange a replacement or refund, including any return shipping, as set out in our Refund Policy.
10. Contact
Questions about shipping? Email info@dongear.com and we will reply within 24 hours on weekdays.