1. What types of items and accessories does Don Gear sell?

Don Gear specializes in selling high-quality streetwear, active wear and accessories. Our store offers a wide range of top-selling products, including durable hiking boots, waterproof backpacks, and more. We strive to provide customers with the perfect combination of functionality and style for their outdoor adventures.

2. What is Don Gear's return policy?

Don Gear has a 14-day return policy. This means that you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For more details, please refer to our Refund Policy.

3. How can I start a return?

To start a return, you can contact us at info@dongear.com. Please provide your order details and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please provide us with the necessary details and any supporting evidence, such as photos, to assist us in resolving the issue promptly.

5. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund status. If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Does Don Gear ship internationally?

Yes, Don Gear ships internationally. However, please be aware that import duties and taxes may be applicable in your country. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing an order.

7. How long does shipping take?

The shipping time depends on your location and the shipping method chosen at checkout. Domestic shipments generally take 3-10 business days, while international shipments can take 4-22 days. Please note that these are estimated transit times and may vary.

8. How can I contact Don Gear's customer service?

For any customer service inquiries or further assistance, please email us at info@dongear.com. We are here to help and will respond to your inquiry as soon as possible.